Complaints, Appeals & Dispute Resolution Policy
Version 1.0 · Effective 13 October 2026 · Last updated 13 October 2026
How to complain, appeal a decision, or resolve a dispute.
1. Complaints
Email saafiriltd@gmail.com with details of your complaint. Response time target: [TO BE CONFIRMED].
2. Appeals
Suspended or moderated members can submit an appeal from the Appeals page. A staff member reviews each appeal and records a decision note.
3. Booking disputes
Disputes about talent bookings are opened from the booking and resolved by our team.
4. Escalation
If you are not satisfied, you may contact the ODPC for data matters or pursue other remedies under Kenyan law.
5. Contact
Questions about complaints can be sent to Vybb Technologies Ltd at saafiriltd@gmail.com. Registered address: [TO BE CONFIRMED].
